Privacy Policy

1. Introduction

Welcome to Fankart.digital (“we,” “us,” or “our”). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy describes how we collect, use, store, share, and protect your personal data when you visit our website (https://fankart.digital), enroll in our online academy, purchase digital products, or communicate with us.

By accessing or using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

2. Information We Collect

We collect information that identifies, relates to, or describes you (“Personal Data”) in the following ways:

• Contact Information: Full name, email address (e.g., when enrolling or contacting support), phone number (+447882747675), and postal address.
• Account & Enrollment Data: Username, password, login history, course progress, completed modules, and community participation details.
• Payment & Transaction Information: Payment details (credit/debit card numbers, billing address, currency details). Note: Payment processing is handled by third-party PCI-DSS compliant payment gateways (such as Stripe). Fankart.digital does not store full payment card numbers on our servers.
• Technical & Device Data: IP address, browser type, operating system, device type, referring URLs, pages viewed, time spent on pages, and network diagnostics.
• Communication Records: Customer support requests, feedback, emails, and phone call notes.

3. How We Use Your Information

We use the collected information for legitimate business purposes, including:

• Processing enrollments, verifying accounts, and delivering digital course access and downloadable materials immediately.
• Processing transactions securely through Stripe and authorized merchant gateways.
• Providing active customer support via email (Fankart.digital@gmail.com) and phone (+447882747675).
• Sending transaction receipts, course update notices, security alerts, and administrative messages.
• Improving platform performance, user interface design, course materials, and user experiences.
• Preventing fraudulent activities, chargebacks, unauthorized reselling, and security threats.
• Complying with applicable legal, tax, accounting, and regulatory obligations.

4. Third-Party Payment Processing & Stripe Compliance

We utilize Stripe and accredited third-party payment processors to handle credit card payments, digital wallet checkouts, and recurring transactions securely. All payment transactions are encrypted using Industry Standard Transport Layer Security (TLS/SSL) technology.

Your payment information is provided directly to our third-party payment processors whose use of your personal information is governed by their respective Privacy Policies. These processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, Discover, and American Express.

5. Information Sharing and Disclosure

We do NOT sell, trade, or rent your personal information to third parties for marketing purposes. We only share information with trusted third parties under strict confidentiality terms:

• Service Providers: Payment processors (Stripe), email service providers, hosting infrastructure, customer support software, and analytics providers.
• Legal Compliance: When required by court order, subpoena, government regulation, or applicable law enforcement agency.
• Business Transfers: In connection with a merger, acquisition, restructuring, or sale of company assets.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and local storage to keep you logged in, save your course navigation preferences, evaluate site traffic, and optimize performance. You can manage or disable cookies in your browser settings, though some interactive features of our platform may require cookies to operate properly.

7. Data Security & Retention

We enforce technical, administrative, and physical measures designed to safeguard personal data against unauthorized access, loss, alteration, or disclosure. We retain personal data only as long as necessary to fulfill the operational purposes set forth in this policy or as required by law (e.g., tax records and dispute resolution).

8. Your Data Protection Rights (GDPR & CCPA)

Depending on your location, you may possess rights regarding your data:

• Right of Access: Request copies of personal data stored about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data under certain conditions.
• Right to Restrict Processing & Object: Request limitations on processing or object to automated marketing.
• Right to Data Portability: Request transfer of your data to another entity.

To exercise any of these rights, please email us directly at Fankart.digital@gmail.com.

9. Contact Us

If you have any questions, concerns, or privacy requests regarding this policy or our data practices, please reach out to us at: